Return Policy

Our policy lasts for 7 days. Unfortunately, if 7 days have passed since the date of purchase, we will not be able to refund or exchange your product.

In order to be eligible for a return, your item must be unused and in the same condition as the received item. It must also be in the original packaging.

In order to complete your return, we need a receipt or any proof of your purchase.

Refunds

Once your return has been received and verified, we will email you to let you know we have received the returned item. We will also let you know if your refund is approved or not. 

Sale items

Only regular priced items can be refunded, unfortunately, promotional and sales items cannot be refunded. 

Exchanges

We only exchange products if they are faulty or damaged. If you need to exchange it for the same item, please email us at care@gemonex.com and send your item to: 117 D2, Gulshan e Ravi, Lahore, PB, 54500, Pakistan. 

Shipping

To return the product, you must send your product to the following address: 117 D2 Gulshan e Ravi, Lahore, PB, 54500, Pakistan. 

You will be responsible for paying the shipping costs to return the item. The shipping cost is non-refundable. If you receive your refund, the cost of the returned delivery will be deducted from your refunded amount. 

The delivery time of the exchanged product may vary depending on where you live.

CONDITIONS

Items should be returned unworn, unwashed, undamaged, unused, and with all original tags attached.

Please read the following conditions carefully:

  •  20% restocking fee may apply on the basis of the condition of the item returned.
  • We don’t offer price adjustments.
  • Shipping charges are not included in the store credit amount.

DAMAGES

If you received a damaged product, please email at care@gemonex.com immediately or contact us at: 0320 4366639.

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